Iran trip photo book saga

Having three copies of a holiday trip photobook is certainly excessive, but that is what we ended up with.

I have been using a particular American publisher for a few years without any problem, but when the first copy of the Iran book arrived, there was a damage to an edge of the back cover. It appeared that the damaged was done even before it was sent as there was no sign it was caused by the packaging.

I politely informed them, without pushing for any remedy, but they immediately said they would do a reprint, which arrived about a week later. We were disappointed when we opened up the package that it too was damaged, even more obviously so with some of the corners pushed in. It appeared that the package weighing more than 2 kg had been dropped in transit and the packaging did not adequately protect the book.

Again, I informed the publisher and they were very apologetic and without prompting, ordered a second reprint, this time send by a different special courier.  I am happy to say the second reprint, hence the third copy, arrived in a pristine condition. I informed them accordingly and thanked them for an excellent customer service.